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Phoenix Futures

Phoenix Futures
Last Updated: 14/10/19

Telephone: 0207 234 9740

Address: (map)
68 Newington Causeway, Elephant and Castle, Inner London, SE1 6DF



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What we do
Substance misuse: Drugs:      Alcohol:  
Female only project:
Typical length of the first-stage programme 12
Typical length of the second-stage programme 12
Mandatory drug/alcohol testing: Regularly
Detoxification available No
Support available
Supported housing and resettlement:
Education, training & employment
Female only groups:
Philosophy/programme of care: Eclectic/integrated
CBT/social learning
Therapeutic community
Programme details:
Grace House is a residential rehab, with an all female team and waking night staff. This provides a safe space for women to develop and support one another. Grace House uses the Biopsychosocial model to provide a trauma informed, gender specific and holistic core programme focusing on substance use, emotional management, relationships and self-esteem. Residents can also participate in specific groups according to their support plan such as: domestic and sexual violence, safer sex work and parenting groups. Recovery through Nature, one to one counselling and Equine Assisted Psychotherapy are among the few wraparound services available. Residents are also encouraged to attend local SMART and Fellowship recovery groups.
During the senior stage of the programme residents engage in an aftercare programme, participate in the running of the house and in decision making about domestic and community matters.
Family support services:
We host regular F.L.A.M.E.S (Family and Loved ones Access Mutual and Emotional Support) groups, which gives those closely affected by our residents previous lifestyles an opportunity to process the impact it has had on them and share this with others who have been similarly affected. Our keyworkers also keep in regular contact with families and involve them in our resident’s care-planning where appropriate.

Triple P Parenting Programme
Activities provided for children and families:
Support to attend off-site contact with children.
In the senior stage the women will have their own bungalow with a private garden where they will be able to have visits with their families and children.
Post treatment support:
Robust in-house After Care
Life Coaching
Harm reduction policies for clients leaving the programme early:
Following risk assessment, a risk management plan (standard or enhanced) is drawn up on an individual basis prior to admission. An exit support plan and leavers pack with harm reduction information and essential contact numbers will be provided.
Resettlement / after-care services:
A weekly aftercare group is provided as part of the therapeutic group programme.
Resettlement services are offered, there are no additional charges.
Specialist ETE provision is provided via Single Homeless Project (SHP) Camden & Islington. This ensures our clients have individual planned routes into ETE training that are built into their care plan at the review stage of their treatment. The goal is to assist residents to prepare to reintegrate into the community by engaging in training that will support them to engage in voluntary work, further education and employment opportunities.
Hours a client would typically spend on elements of the programme in a week:
One to one counselling and keyworking: 2
Group work: 18
Complementary therapies: 2
Education: 1
Domestic duties: 3
Other activities: 4
Other details:
AA, leisure,sports/exercise church, outings, further education, voluntary work, library.
Treatment completion rate (% clients discharged for)
Treatment complete 0 %
Service user transferred 0 %
Treatment incomplete :
   - client dropped out 0 %
   - treatment withdrawn by provider 0 %
Who we treat
Accepted clients Female
Age range of clients 18 - 65
The following are accepted: Pregnant women
Service users with children
Orders of residence
Clients under Drug Rehabilitation Requirements (DRRs)
Clients under other community orders
Criminal Justice referrals: Court reports provided
Accompanied court attendance
Child care options: Children can have day visits
Dual diagnosis clients accepted
How the programme is equipped for dual diagnosis or complex needs:
Individual support planning and risk assessment, liaison with community mental health teams/ services, adequately trained and supervised staff, partnership working with local GP and residents adhering to medication policy and times.
Accepts client on the following prescribed psycho-active medication: Anti-depressants
Exclusions and restrictions to admission:
People with histories of violence are not automatically excluded, but their suitability will be looked at individually. We will not accept people who are unable to self care as no nursing cover is provided (a full disability assessment would be carried out). The scheme will undertake a full risk assessment for clients with mental health issues. The project is unsuitable for clients seeking respite care or harm minimisation/controlled drinking programme.
Facilities / vacancies
Bed vacancies
Number of Beds Registration Room
Detox Disabled
Gender Contract
2 Drug/alcohol (D/A) Shared No None F N/A
Total registered beds: 10
Ensuite rooms: 0
Shared rooms (3+): 0
Twin rooms: 2
Single rooms: 6
Female-only beds: 10
Male-only beds: 0
Beds for detox: 0
Detox programme details:
No details supplied
Level of wheelchair access: Full
No. bedrooms with full disabled access: 3
Sign language: No
Pets: No
Level of catering Self-Catering
Domestic responsibilities Full
Complementary therapies:
Nia Nectar / Yoga
Recovery through Nature
Other facilities (eg. languages spoken, dietary options, religions etc.): Religious holidays observed
Facilities for worship
Dietry requirements
Fees & other info
Gross weekly residential charge: Not yet supplied
Block contracts:
Block contracts costs: Not yet supplied
Other cost-related services:
Admission and discharge information:
Assessment and admissions:
Initial telephone referral taken by professional as self-referred. At this point an interview is arranged. Interviews take place at Herbert Street and usually take place after the applicant has detoxed. One member of staff conducts the interview which usually lasts 1 1/2 hours. A risk assessment is completed for all applicants and, where necessary, a disability assessment. Information and a handbook are given at the assessment and the applicant is shown around the project and introduced to other staff and residents. The applicant will be told when they will receive a decision and any delays that may occur (eg waiting for reports, funding etc). Usually a decision can be made the same day or by the next staff team meeting. Applicants will be informed of the current availability of beds and waiting list procedure if appropriate. If accepted and no beds are available they will be placed on the waiting list.
Additional admission services:
Hospital and prison interviews can be arranged.
Telephone assessments are available.
Discharge policies:
We would exclude residents who lack the ability to maintain abstinence and/or engage in the programme breach of licence agreement. Violence, harrassment, damage to property and criminal behaviour are also grounds for exclusion.
Registration: Care home only
Registered with the National Drug Treatment Monitoring System (NDTMS):
Registered with the Care Quality Commission (CQC) - from October 2010:
Local Authorities using this project Brent
Hammersmith and Fulham
Herefordshire, County of
Kensington and Chelsea
Waltham Forest
Local Care Quality Commission(CQC) office: No details supplied
Region: London
Local Authority area: Camden & Islington
Drug and Alcohol Team: City of London
Primary contact: No details supplied
Contact phone: No details supplied
Admission phone: No details supplied
Quality initiatives
No details supplied
Staffing - Full Time Equivalents (FTEs)
Clinical: 0
Doctors/psychiatrists: 0
Nurses: 0
Dual-diagnosis workers: 0
General counsellors: 0
Other clinical: 0
Volunteers: 0
Support/non-clinical: 0
Resettlement workers: 0
Children's workers: 0
Service managers: 0
Training/education staff: 0
Other non-clinical: 0
Total FTE paid staff: 0
Staff qualifications:
All staff minimum NVQ3 + Managar NVQ4
ASll clinical staff - minimum Diploma counselling
+ Diploma Family Therapy + Diploma Clinical Supervision
Night cover: 24-hours
Reviews / videos
Not available
Service user reviews:
No details supplied
Professional reviews:
No details supplied

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